Helping a rapidly growing cleaning service expand efficiently
Where it started
Cleancio is a successful small business that provides cleaning services for vacation rentals. When they wanted a true partner to develop the technology to support their rapid growth, they turned to Futurehaus.
  • App launched successfully
  • Go-to tool for more than 40 cleaners in
    two cities
  • Reports increased by up to 700 percent
  • Overall workload reduced
  • Higher staff satisfaction
Metrics at a glance
Increase in efficiency
Average process
steps reduced
Average monthly
Email to new Cleancios, asking them to download the app. (In Spanish)
Onboarding screen describing how reporting is now easier with the Cleancio app.
The schedule screen of the Cleancio app, where Cleancios can see their latest assignments.
What we did
As always, we began without any assumptions about what would best meet Cleancio’s need to more efficiently communicate with staff and track results and problems. We dove deep into their then-current CRM system to understand what worked and what could be improved. Reflecting this research and drawing from several existing prototypes, we built a new, mobile House Cleaner app with an updated, custom design. We then tested this new prototype with cleaning staff to make sure it met their needs. The resulting product offers an effortless way for staff to share information and complete reports more efficiently. The app also enables managers to track cleaning results and address problems.

Our partnership with Cleancio continued during final testing and launch of the new app. We developed a strategic rollout plan, including training, to maximize staff adoption and engagement. After the successful completion of this new internal-facing app, Cleancio is again working with Futurehaus to design and build a new custom app for their clients.
  • Design and technology strategy
  • Design workshop
  • Research, including stakeholder
    and expert interviews
  • Problem definition and feature prioritization
  • Prototyping
  • User experience and visual design
  • Agile product development
  • App launch and staff adoption training
In collaboration with
“I’m still speechless. Thank you, Futurehaus, for being one of the fundamental stones in making this [app] a reality.”
Rocio Lane, CEO and Founder
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